“If it’s not written down, it didn’t happen”

Avondale Care Scotland is a family-run organisation and one of the leading care providers in Scotland. They operate 5 purpose-built facilities across Falkirk and Fife; Benore Care Home; Carrondale Care Home; Lister House; Robert Allan House; and Glenbervie Care Home, all of which provide 24-hour residential nursing care. 

 

Together, they are committed to providing the highest levels of care for their 225 residents by utilising cutting edge technology. As an early adopter of Person Centred Software’s Mobile Care Monitoring, Avondale Care is now one of the first UK providers to adopt Automated Care Messaging (ACM), an automated care communication and coordination platform specifically designed for care homes.

Efficiency is key

We spoke with Adrian Hendry, Director of Avondale Care Scotland, who is always looking for ideas that can ultimately deliver better outcomes for residents and their relatives.

 

During the pandemic, things were changing quickly and often, making it essential that Avondale Care was able to communicate efficiently, while also keeping a record that communication to resident families had taken place when it should have.

 

Being prepared for unforeseen situations by having a good communication plan and the right tools in place has eliminated the burden of manual outreach so staff at Avondale can focus on what matters most: caring for residents.

Adrian Hendry

Adrian Hendry

Director of Avondale Care Scotland

Efficiency is key

We spoke with Adrian Hendry, Director of Avondale Care Scotland, who is always looking for ideas that can ultimately deliver better outcomes for residents and their relatives.

 

During the pandemic, things were changing quickly and often, making it essential that Avondale Care was able to communicate efficiently, while also keeping a record that communication to resident families had taken place when it should have.

 

Being prepared for unforeseen situations by having a good communication plan and the right tools in place has eliminated the burden of manual outreach so staff at Avondale can focus on what matters most: caring for residents.

Audits made easy

Adrian highlighted that social care is a carefully scrutinised sector, so it’s imperative that systems are in place that can be audited easily, providing evidence of what’s been done and in a manner where data can’t be changed or manipulated.

 

With ACM, staff at Avondale can view messages sent and instantly access a detailed report showing the outcome of each communication.

It’s very much a case of if it’s not written down, it didn’t happen. We adopted ACM to do things frequently, easily and evidence that we’ve done it

My team’s loving it. Normally they would have to email every relative so it’s a lot easier and saves time

Keeping families close

Avondale Care has mainly used ACM to update relatives about changing visiting restrictions during the pandemic. However, they have found that they are sending more messages out than they used to, using it for their well-being teams and for fundraising raffles, etc. Feedback from resident families has been very positive due to the speed and simplicity of the text and email function, an easy way to let residents’ relatives know what’s going on in the home.

 

Equipping care teams at Avondale with message templates and engaging with families via their preferred method has made communication both simple and effective.

Utilising technology in care

The care sector is quite unique and Adrian told us that “there’s a lot of tech out there that professes to do various things. Some of it is too complicated for what we actually need, while there is other technology from other industries that people are trying to shoehorn into the care sector, and it doesn’t really work like that. I think it’s a large enough sector to demand its own tech designed specifically for the sector.”

There are areas that can be done with technology very well and we are keen to embrace these technologies going forward and use as many as we can

Adrian believes there’s still room for more to be done within the sector but there’s a limit to what you can do. He said “care is care and has to be done by a human being and I don’t think we’ll ever get into the realms of addressing that from a technological point of view.  However, there are other areas that can be done with technology very well and we are keen to embrace these technologies going forward and use as many as we can.”

Two phones floating in the air

ACM is a platform that’s built specifically for the care sector, it’s quick, easy and does what it says on the can. Cliniconex started by meeting an immediate need and is excited to be continually developing additional features based on the feedback and needs of its customers.

Two phones floating in the air

Adrian believes there’s still room for more to be done within the sector but there’s a limit to what you can do. He said “care is care and has to be done by a human being and I don’t think we’ll ever get into the realms of addressing that from a technological point of view.  However, there are other areas that can be done with technology very well and we are keen to embrace these technologies going forward and use as many as we can.”

 

ACM is a platform that’s built specifically for the care sector, it’s quick, easy and does what it says on the can. Cliniconex started by meeting an immediate need and is excited to be continually developing additional features based on the feedback and needs of its customers.

Your community has unique needs. We can help you meet them.

Learn how Automated Care Messaging can help meet the outreach needs of your facility.

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