Automated Care Messaging

From emergencies to everyday outreach, broadcast communication made easy. Send targeted messages to residents, families and staff via email, text (sms) or voice message, and return time to 1:1 family engagement.

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Proactive communication
shouldn't come at the
cost of direct care.

Sold and supported by PointClickCare and with other EHRs including Person Centred Software, our light-touch solution makes communicating with resident families a breeze.

  • Allows you to send targeted messages via voice, text or email
  • Confirmation of messages received and understood
  • Easy access to communication logs
  • Simple set up for paper-based home
  • Syncs family contacts with your EHR

Improve Communication

Better equip your team so updating families and keeping staff informed becomes second nature.

Return Time to Care

Eliminate the burden of manual outreach so teams can focus on what matters most: caring for residents.

Ensure Regulatory Compliance

Exceed regulators expectations by increasing transparency with staff and family and ensuring logging and reporting.

Better Prepare for Emergencies

Be prepared for unforeseen situations by having a good communication plan and the right tools in place.


care providers rely on Cliniconex


messages sent


hours returned to care

Easy to use. Painless to manage

From our simple and straightforward user interface, to automated contact syncing and logging we believe outreach should be easy.

Send targeted messages
Leverage templates
Access Detailed Reports
Send targeted messages

Target resident family contacts from an entire facility/unit or target staff by facility, department or status with a few simple clicks.


ACM filtering

Leverage templates

Create your own or leverage existing messaging templates so you can ensure consistent well-thought-out messaging across your organization.


ACM templates

Access Detailed Reports

View messages sent by your facilities and access detailed reports showing the outcome of each communication.


ACM reports

Automate daily outreach with our Routine workflows

The Routine module of Automated Care Messaging allows facilities to automatically trigger notifications to families when an event is added to a resident's calendar.

  • Create custom workflow rules to trigger messages
  • Customize messaging by facility, event type
  • Families can confirm, cancel or request a callback
  • Workflows can be triggered based on responses
  • Communications and outcomes are logged in resident charts

Routine workflows
ACM Staff Filters

Coordinate your team with our
Staff Add-on

Send voice, SMS, or email messages targetting your team by facility, department, position, shift and up to 6 custom fields

Learn more about Staff Add-on

Keep cost consistent

Family Automated Care Messaging

Broadcast messages to your residents' family and friends

per bed *

*Price is charged per day and implementation costs £250 per home, capped at £1,250

See use cases

Custom pricing

Speak to a member of our team to discuss your homes' individual needs.

Speak to our team

Staff ACM

Interested in staff messaging as well? Check out the price.

Find out more

We'd love to set up a live demo for your team!

Whether you just have a few questions, want detailed pricing, or an in-depth live demo. We look forward to chatting with you.

Schedule a call

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Haelu - Preventative Care at Scale
Haelu uniquely utilises existing preventative care resources, unites them efficiently and empowers both health and social care with the information they need to quickly identify individual needs in the community.
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