Use Cases for Resident Families

From severe weather to local outbreaks, policy changes, and special events, there is a myriad of topics, sub-topics and events that directly affect resident families and those in their care.

Family use case diagram

Day to Day Operations

Keep your residents, their families and POAs informed and up to date.

Flu Shot Clinics

''As the POA for a resident, you will be receiving an electronic consent flu vaccine email document for required signature.''

Billing Reminders

''This is a reminder that our billing period end on the 30th. Please address any outstanding invoices before then. Thank you.''

Medical Appointments

''Your loved one requires ground transporation to their dentist appointment next Thursday at 2 pm.''

Care Plan Reminders

''Your attendance is required on Tuesday the 22nd at 3:30 pm for a quarterly care plan review for your loved one.''

Regular Updates

From holiday party invitations and newsletters to sign-ups and annual meetings; share the daily ins and outs of resident life with your community!

Good News!

''We're excited to announce we will now be providing a new monthly spa service for our residents!''

Weekly Newsletter

''What's new this week at our facility! We have updates on new employees, Bingo night, and upcoming summer BBQ's. Read on...''

Announce upcoming events

“We’re welcoming families to join us on March 1st for our St Davids day..”

Regular Updates

From holiday party invitations and newsletters to sign-ups and annual meetings; share the daily ins and outs of resident life with your community!

Emergency Preparedness

Keep your care community informed when it matters most. Let families know their loved on is safe so staff can focus on caring for residents.

Severe Weather

''We are experiencing a power outage due to the storm and we are currently using our generator.''

Safety & Security Concerns

''We are currently in lockdown. The care and safety of our residents remain our top priority and we are following our emergency protocols.''

Medical Outbreaks

''We are currently experiencing a gastrointestinal outbreak. If you are coming in to visit a resident, please check with a nurse before visiting as you may need to take extra precautions.''

Policy Changes

Whether you need to share an internal update, or a new government regulation, share the latest information with your residents and their families.

Changes in Visitation Guidelines

''We are now allowing in-person visits! We do ask you have a face covering and keep social distance while not in a designated visiting area.''

Food Service Changes

''We will be changing our food service provider next month. As such, we will be offering a different menu. You can find it on our website.''

Government Regulations

''This is to inform you we have 1 resident who has tested positive for COVID-19. We are following Government and local protocols.''

Policy Changes

Whether you need to share an internal update, or a new government regulation, share the latest information with your residents and their families.

Your community has unique needs. We can help you meet them.

Learn how Automated Care Messaging can help meet the outreach needs of your facility.