Get in Touch With Us
If you have a question about our research into casinos not on GamStop, spotted something that needs updating, or simply want to tell us what you think of the site, this is the page to use. We read every message that comes in and reply from a real person, not an automated system.
How to Reach the Non Gamstop Casinos Team
The quickest way to contact us is by email at [email protected]. Tell us what your message is about in the subject line — this helps us route it to the right person and get back to you sooner. We aim to respond within two working days, though this can take a little longer during busy periods.
Please avoid sending us any account passwords, ID documents or other sensitive details by email. If your enquiry relates to a specific casino operator, we can only offer general guidance and comparison — we are not able to intervene in individual account disputes, deposits or withdrawals on your behalf.
What You Can Get in Touch About
- Questions about our reviews — If anything in our coverage of casino not on GamStop offers, bonus terms, wagering requirements or payment methods is unclear, ask us to explain it further.
- Corrections and updates — Casino terms, licensing details and welcome offers change regularly. If you believe something on haelu.co.uk is out of date or inaccurate, let us know what you found and where, and we will look into it.
- Content suggestions — If there is a topic around uk casinos not on gamstop, payment options, or game providers you would like us to cover in more depth, we welcome the idea.
- Partnership and editorial enquiries — If you represent a casino brand, software provider or another organisation and would like to discuss working with us, introduce yourself and explain what you are proposing.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, tell us in your message. We can point you towards GamCare and other independent support services, though we are not a substitute for professional advice.
Before You Write to Us About a Specific Casino
A few details help us give you a more useful answer if your question relates to one of the operators we cover, such as those featured on our trusted non GamStop casinos UK page:
- The name of the casino and, where relevant, the country whose licence it holds.
- Whether your question concerns a bonus, a withdrawal, identity verification, or something else.
- Any dates involved, so we can check whether terms may have changed since our last review.
We can explain how wagering requirements, minimum deposits or withdrawal limits generally work, and help you understand what a casino's terms say. We cannot guarantee outcomes, chase payments on your behalf, or promise that any operator will resolve a dispute in your favour.
What Happens After You Send a Message
Every email is read by a member of our editorial team. If your message flags a factual error, we verify it against the casino's current terms before making any change, and we date significant updates so readers can see when a page was last checked. If we cannot resolve or confirm something straight away, we will tell you that honestly rather than leave you waiting without an explanation.
A Note on Independence
Non Gamstop Casinos publishes research-based comparisons of casino sites and gambling sites operating outside the GAMSTOP self-exclusion scheme. Some of the operators we cover may pay us if a reader signs up through our links, but this has no bearing on how we describe their bonuses, restrictions or limitations, and it does not decide how casinos are ranked on this site. If you think a review reads as more favourable or more critical than the evidence supports, tell us — that feedback is genuinely useful.
Thank you for taking the time to read this far. Whatever your reason for getting in touch, we look forward to hearing from you.